Reporting a Repair

How to Report a Repair

We're responsible for most repairs to your home. You can report a repair in several ways:

Online (Recommended)

The quickest way to report a repair is using our online form below.

By Phone

General: 07907 631333 (Monday to Friday, 8am to 5pm)

Emergency Repairs: 07907 631333 (24/7)

In Person

Visit our office at:
Southward Housing
3 Lydden Grove
Wandsworth
SW18 4LJ

What is an Emergency Repair?

Emergency repairs are issues that pose an immediate risk to health, safety, or security.

Examples of Emergency Repairs:

• Total loss of electricity or water supply
• Gas leak
• Burst pipes or major water leaks
• Complete heating failure in winter
• Blocked toilet (if it's your only one)
• Broken door or window locks (security risk)
• Dangerous electrical faults
• Roof leaks causing internal flooding

For gas leaks, call the National Gas Emergency Service on 0800 111 999

Repair Timescales

We aim to complete repairs within the following timescales:

Your Responsibilities

As a tenant, you're responsible for some repairs and maintenance:

• Replacing light bulbs and fluorescent tubes
• Replacing batteries in smoke alarms (unless hard-wired)
• Unblocking sinks and drains (if caused by misuse)
• Minor repairs to internal doors and cupboards
• Repairs to damage caused by you or your visitors
• Decluttering - Removing unnecessary items
• Bedbug removal - Treating and cleaning infested areas
• Maintaining your garden
• Replacing lost keys

Our Responsibilities

We're responsible for repairs to:

• The structure and exterior of your home
• Heating and hot water systems
• Electrical wiring and systems
• Plumbing and sanitary fittings
• Kitchen units and worktops
• Windows and external doors
• Communal areas

Report a Repair Online

Complete the form below to report a non-emergency repair:

What Happens Next?

1. We'll acknowledge your repair request
2. We'll assess the priority of the repair
3. We'll contact you to arrange an appointment
4. Our contractor will carry out the repair
5. We'll follow up to make sure you're satisfied

Appointments

We offer appointment slots to suit you:

• Morning (8am - 12pm)
• Afternoon (12pm - 5pm)
• Specific time slots (where available)

Please ensure someone over 18 is present for the appointment.

Frequently Asked Questions