Gas Servicing

Keeping you safe with annual gas safety checks

Annual Gas Safety Checks

By law, we must carry out an annual gas safety check on all properties with gas appliances. This is to ensure your safety and the safety of your household.

The gas safety check is free and must be carried out every 12 months.

What Happens During a Gas Safety Check?

A Gas Safe registered engineer will:

  • Check all gas appliances (boiler, cooker, fire)
  • Inspect flues and ventilation
  • Test for gas leaks
  • Check gas pressure
  • Ensure appliances are working safely
  • Issue a Gas Safety Certificate (CP12)

The check usually takes 30-60 minutes.

Your Appointment

We'll write to you to arrange your annual gas safety check. The letter will include:

  • The date and time of your appointment
  • Details of the contractor
  • What to expect during the visit

Important: You must provide access for the gas safety check. It's a legal requirement and is for your safety.

Need to Reschedule?

If the appointment time doesn't suit you, you can reschedule.

How to Reschedule

Phone: 07907 631333
Email: admin@southwardhousing.co.uk

Important Information

  • Please give us at least 24 hours' notice
  • You can only reschedule once
  • The new appointment must be within a reasonable timeframe

Reschedule Online

Complete the form below to request a new appointment:

What If I Miss My Appointment?

If you miss your gas safety appointment without rescheduling:

  • We'll send you a reminder letter
  • We'll try to contact you by phone
  • We'll arrange another appointment
  • If you continue to refuse access, we may take legal action to gain entry

Warning: Refusing access for gas safety checks is a breach of your tenancy agreement and could put you and your neighbors at risk.

Gas Safety Certificate

After the check, the engineer will leave you a copy of the Gas Safety Certificate (CP12).

This certificate confirms that your gas appliances are safe to use.

Please keep this certificate in a safe place.

Gas Leaks and Emergencies

If you smell gas or suspect a gas leak:

  1. Turn off the gas supply at the meter (if safe to do so)
  2. Open windows and doors
  3. Don't use electrical switches or naked flames
  4. Call the National Gas Emergency Service: 0800 111 999
  5. Leave the property if necessary

Emergency: For gas leaks, always call the National Gas Emergency Service on 0800 111 999 (24/7)

Carbon Monoxide Safety

Carbon monoxide (CO) is a poisonous gas that has no smell, taste, or color. It's produced when gas appliances are not working properly.

Symptoms of Carbon Monoxide Poisoning

  • Headaches
  • Dizziness
  • Nausea
  • Breathlessness
  • Collapse
  • Loss of consciousness

Carbon Monoxide Alarms

We provide carbon monoxide alarms in properties with gas appliances. Please test your alarm regularly and report any faults.

If your CO alarm sounds:

  1. Turn off gas appliances
  2. Open windows and doors
  3. Leave the property
  4. Call the National Gas Emergency Service: 0800 111 999
  5. Seek medical attention if you feel unwell

Frequently Asked Questions

Do I have to pay for the gas safety check?

No, the annual gas safety check is free. It's our legal responsibility as your landlord.

How long does the check take?

Usually 30-60 minutes, depending on the number of gas appliances in your home.

What if the engineer finds a problem?

If a problem is found, the engineer will make the appliance safe or disconnect it if necessary. We'll then arrange for repairs to be carried out.

Can I have my own gas appliances checked?

We only check appliances that we own. If you have your own gas cooker or fire, you're responsible for having it serviced by a Gas Safe registered engineer.

← Back to Home